Return Policy for Yapro.ca
- Return Period:
We offer a 14-day return policy on most products. This period starts from the date you receive the product. However, all sales of reconditioned pianos are final and cannot be returned.
- Condition of Returns:
All returned products must be in their original condition, unused, undamaged, and with all original packaging and accessories included.
- Return Process:
To initiate a return, please contact our customer service team at info@yapro.ca within the return period. Include your order number, details of the product you wish to return, and the reason for the return. Our team will provide instructions on how to proceed.
- Return Shipping:
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns that are lost or damaged in transit.
- Refunds:
Once we receive your returned item and confirm that it is in its original condition, we will process the refund. The refund will be applied to the original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.
- Exchanges:
If you wish to exchange a product, please contact our customer service team. Please note that exchanges are subject to product availability.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. You may be eligible for a full refund or exchange.
This Return Policy is part of our larger Shipping Policy. By purchasing from Yapro.ca, you are agreeing to this Return Policy. We reserve the right to modify this policy at any time, so please review it frequently. Your continued use of our website following any changes indicates your acceptance of those changes.